Which statement about meter readers is true?

Meter readers play a significant role in the water utility sector, and one of their key functions is to interact with customers during their day-to-day operations. When meter readers visit a property to gather data about water consumption, they often have the opportunity to engage with customers, answer questions, and provide information about efficient water use or utility programs. This interaction can indeed position them as ambassadors of goodwill for the utility company.

Being visible representatives of the utility, meter readers contribute to building a positive relationship between the company and the community. Their courteous and professional demeanor can help foster trust and enhance customer satisfaction. Moreover, the communication they initiate can mitigate misunderstandings or concerns that customers might have about their water service or billing.

Although meter readers do focus on collecting accurate readings, their role transcends just that functional aspect. They serve as a crucial link between the utility and its customers, promoting awareness and facilitating communication. This aspect of customer interaction is what designates them as ambassadors of goodwill within their operational capacity.