What should be a priority for every utility employee in customer interactions?

Providing courteous treatment should be a priority for every utility employee in customer interactions because it fosters a positive relationship between the utility and its customers. Courteous interactions help build trust and can lead to a better understanding of customer needs and concerns. Such interactions enhance customer satisfaction and can even help resolve issues more effectively, as customers are more likely to communicate openly with representatives who treat them well.

In the context of a utility service, where the goal is to serve the community and ensure that customers have access to reliable water services, maintaining a professional and friendly demeanor can lead to improved communication. It shows that the utility values its customers, which can make a significant difference in how customers perceive the utility's services.

In contrast, avoiding information sharing, focusing solely on technical tasks, or limiting interaction with customers can lead to misunderstandings, dissatisfaction, and a perception of unresponsiveness, ultimately harming the relationship between the utility and the community it serves.