What is an expected trait of successful customer relations?

Effective teamwork among all employees is essential for successful customer relations because it fosters a collaborative environment where employees can share information, strategize, and resolve issues more efficiently. When team members work together, they can provide consistent messaging to customers, ensure that everyone's contributions are aligned towards the common goal of customer satisfaction, and address customer needs promptly and effectively.

In effective teamwork, employees from different departments, such as sales, support, and service, collaborate to create a seamless customer experience. This collaboration helps in identifying and addressing customer concerns, thus enhancing overall satisfaction and loyalty. Moreover, when employees feel supported by their colleagues and management, this positive work culture translates into better customer interactions.

The other options would detract from successful customer relations. Relying solely on remote communication can inhibit personal connections that often enhance customer trust and satisfaction. Isolated departments can lead to miscommunication and disjointed customer experiences, while neglecting minor issues can result in larger problems down the line that can harm the company's reputation and customer loyalty. Thus, effective teamwork is a critical factor in building and maintaining positive customer relations.