What are maintenance crews responsible for in a water utility?

Maintenance crews in a water utility play a crucial role in ensuring the safe and continuous supply of water to the community. Their primary responsibilities include maintaining equipment, pipelines, and facilities to prevent service interruptions. By providing service interruption warnings, maintenance crews help inform the public about potential disruptions in water service, which can be crucial for planning purposes for both the utility and the customers affected. Additionally, securing public safety is paramount in their duties; this involves ensuring that water quality is maintained and addressing any leaks or infrastructure issues that could pose risks to the public.

While collecting payments from customers, conducting customer satisfaction surveys, and reading water meters are important tasks within a water utility, they fall under different departments or roles. These functions are typically handled by administrative staff or customer service representatives, not the maintenance crew. Therefore, option B accurately reflects the critical responsibilities and focus of maintenance crews within a water utility.