If water quality reports are attractive and easy to ________, what do they build with customers?

When water quality reports are attractive and easy to understand, they build trust and confidence with customers. Clear and comprehensible reports ensure that customers can easily interpret the information regarding the quality of their water supply. This understanding fosters transparency and encourages customers to engage positively with their water providers, as they feel informed about the safety and reliability of their water.

The use of straightforward language, visual aids, and organized formats within these reports can significantly enhance a customer’s ability to grasp complex information. By prioritizing clarity, water suppliers can effectively communicate the measures taken to ensure safe drinking water, thereby reinforcing customer satisfaction and loyalty.

In contrast, options related to gathering, discarding, or forgetting do not relate to building positive relationships with customers. Instead, they imply actions that would detract from customer engagement and trust.