Customers are entitled to which of the following from water utility employees?

Customers are entitled to courteous treatment and answers to their questions from water utility employees because it reflects the fundamental principles of customer service that utilities should uphold. Ensuring that customers are treated with respect and provided clear, accurate information enhances the overall experience and fosters positive relationships between the utility and its users. This principle recognizes that customers rely on water utilities not only for essential service but also for guidance regarding usage, billing, and any service issues they may encounter.

In contrast, the other options imply entitlements that are not standard expectations. Expedited service, while desirable, is not universally guaranteed and can depend on various factors such as demand and resource availability. Discounted rates often require qualifying criteria and are not automatically provided to all customers. Free access to facilities is also not a standard right for customers of water utilities and usually pertains to specific circumstances or events rather than an ongoing entitlement. Thus, courteous service and clear communication are the essential rights of customers in their interactions with water utility employees.